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When words carry moral weight it is likely to backfire

The New York Times recently shared a list of words that are disappearing in the new Trump administration. The list consisted of hundreds of terms associated with “woke” initiatives, including words like diversity, equity, and inclusion, as part of Trump’s broader effort to reshape the federal government’s language and policies.



The removal of terms associated with ‘woke’ initiatives in the Trump administration reflects a broader cultural tension around words for actions or choices that communicate moral values, which sometimes leads others to feel judged or defensive about their own behaviors.



Consider someone who is a vegetarian. When someone doesn’t eat animals, they can signal to others that while they aren’t eating animals, they are doing the moral, good thing, and if you eat meat, you’re doing the immoral thing. Even though they are not saying this, this is how it might come across.

 This phenomenon is known as “do-gooder derogation.” It occurs when a person’s morally motivated behavior leads to them being perceived negatively by others. The term “do-gooder” refers to someone who deviates from the majority in their behavior due to moral convictions.

The resistance doesn’t just occur on a conscious level—it also manifests physically. Social psychologists state that when confronted with such moral challenges, heart rates increase, blood vessels narrow, and the body locks up as if responding to a threat. It feels like an attack on one’s moral self-identity. So some people might feel that they are being attacked by vegetarians (to put it very blundly).

So, what can you do as a brand that wants to address a topic that carries moral weight? Research shows that sometimes saying the same thing while using different words already makes a big difference. One study in the US looked into wordings and how people would rate that company. For example when a company would say that they are to ESG, this would lead republicans to see that company as less positive, less likely to be a good employer and less likely to succeed financially, while when that same company would replace ESG for responsible, the company would rank way better on all topics (the same tendency was found among democrats however they were already more positive about ESG and the change when using the word responsible, would lead to less big of a positive difference). Similar tendencies are found in research by YouGov (UK), which found that many people have positive attitudes that women should have equal rights, status and treatment. However, when they were asked if they were feminists,  this led to aversion.


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Kim Pillen

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Kim Pillen

Consultant

Before Kim Pillen started as a trend consultant at TrendsActive, she worked for four years as a creative strategist at Dept. For brands such as Philips, bol.com, Beiersdorf, JBL, and the Consumers’ Association, she built (online) campaign, brand, and social media strategies. After four years, she decided that she wanted to better understand people and society in order to advise brands more effectively. That’s how she ended up at TrendsActive. Here, she can do what she loves most: digging into people’s needs and then working with brands to see how and where they can be relevant and meaningful.

Douwe Knijff

Researcher

Douwe is fascinated by how people work. With a background in Interdisciplinary Social Sciences (Bachelor) and Psychology (Master) and an analytical mind he tries figure out how societal shifts manifest themselves through social culture and human behaviour.

Aljan De Boer

Keynote speaker

Aljan has been widely recognized as an inspiring professional speaker on the critical trends that will shape society in the decades to come. He works as the Head of Inspiration at TrendsActive, a trend consultancy from the Netherlands using social science to human-proof business decision for brands like

  • Disney
  • Vodafone
  • Hugo Boss
  • ASR
  • Rabobank

Next to his role at TrendsActive he is the Community Director at the Institute for Real Growth where he inspires and connects a global community of +400 CMOs.  

He has been on the board of the Dutch Platform of Innovative Marketing for almost a decade. Regular speaker and moderator for the Dutch Marketing Awards and 3 times winner of the best of MIE. 

Kees Elands

Founder & Strategist

Kees his purpose is to help ambitious leaders and brands to human-proof their business. In 2003 he founded TrendsActive, a trend consultancy enabling brands to become more human centric.

Kees consults global brands like

  • Disney
  • The Coca-Cola Company
  • Asics
  • Discovery Channel
  • Swiss Life
  • Vodafone

and many more.

Next to being the founder of TrendsActive, he is also initiator of the first academic trend master for executives at the University of Utrecht and is initiator of various trend studies and white papers on subjects like trust, meaning, visual culture & generations.

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Kees Elands

Founder & Strategist

Kees Elands

Founder & Strategist